UX/UI · Product

Xfinity Assistant

Support needed to work inside a television experience where input, distance and attention behave differently from a browser

Design Build Result

See the project from three angles

DesignBuildResult

Design

Which interaction patterns still make sense when the primary device is a remote control and the user is several feet away?

Build

UX/UI flows, interface patterns and product thinking for the Xfinity Assistant TV experience.

<section class="experience">\n  design + implementation\n</section>

Result

The experience shifted toward TV-native hierarchy, clearer task states and interactions designed for distance.

Behind the Build

The decisions behind the output

The problem

Support needed to work inside a television experience where input, distance and attention behave differently from a browser.

What I questioned

Which interaction patterns still make sense when the primary device is a remote control and the user is several feet away?

What changed

The experience shifted toward TV-native hierarchy, clearer task states and interactions designed for distance.

What I built

UX/UI flows, interface patterns and product thinking for the Xfinity Assistant TV experience.

What I'd improve next

Validate more task flows with longitudinal usage and continue refining edge cases based on support behavior.

Hybrid Score

Where this project leaned

A quick look at the mix of UX/UI, development, AI and strategy that shaped the work.

UX/UI95%

Development25%

AI5%

Strategy85%

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Client Reviews

What clients say.

Good work is one thing. A great working relationship is another. These are real reviews from the people and organizations Digital Hybrid has partnered with, sharing what it was like to collaborate, solve problems, and bring ideas to life.

Working with Jayson on my website was a seamless experience. My brand marketing consultant had previously worked with Jayson at her prior company and managed the process, and he exceeded expectations. Jayson instantly understood our brand vision, and the entire project felt light, streamlined, and effortless. If you're looking for a UX/UI designer who delivers incredible work without a heavy process, I highly recommend Jayson and Digital Hybrid.

Review the Work

Jayson is one of the best web devs I have ever worked with. Not only is the product well built and purposefully designed, but his collaborative approach truly made him part of our team.

Jayson is an expert and very pleasant to work with. He built an amazing website for us at a very reasonable price that has increased our sales and visibility dramatically. No matter our request for upgrades or expansion, Jayson delivers a menu of options at a wide range of affordable price points. We are thrilled to partner with Digital Hybrid to continue to scale our business and operational capacities!

Digital Hybrid did an outstanding job with our website from development to final product. They helped our Company turn our idea of a "common sense" approach to fruition. They demonstrated understanding of our ideas for a user friendly product. The care, patience and follow up was impeccable. We recommend your Company to anyone out there looking for a hands on approach. Digital Hybrid is that Company!

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